Return Policy

We strive to provide users with the best shopping experience and the best products. However, we understand that the situation may change and you may need to apply for returns and refunds. In order to provide you with better service, we have developed a return policy (hereinafter referred to as "this policy") for Mansboot website (hereinafter referred to as "this website" and "We"). Please read our return policy carefully before making a purchase.

1、 Return without reason

1.1 If you purchase goods through this website (excluding some special products), and the purchased goods remain in their original condition at the time of purchase and meet the conditions for resale, you can enjoy a 7-day no reason return service, starting from the date you receive the goods (i.e. the day after the signing date).

1.2 Restrictions on returns without reason

There are also some restrictions on your return during the above no reason return period, especially: the intended return item must still be in its original purchase condition and meet the conditions for resale. Specifically, it includes the following three requirements:

1.2.1 The product is in good condition. The surface of the product is free of scratches, abrasions, bumps, usage, disassembly, and other marks. The product is not stained or washed, and the product tags/labels/certificates are intact and not disassembled, and can maintain their original quality and function.

1.2.2 The outer packaging of the product is intact. 'Outer packaging' refers to the original packaging of the manufacturer (excluding cardboard boxes or paper bags that we or the logistics company repackage).

1.2.3 If the product is equipped with accessories or attachments, such as shoe box protective covers, accompanying gifts, etc., the relevant accessories and/or attachments should be complete.

Please note: You need to return the purchased item through the original purchasing channel. If the return deadline exceeds the above 7 days, we will not be able to process your request for an unconditional return.

2、 Defective product return

If you think the product has defects, you can choose to return it. The premise is that the goods to be returned meet the following return requirements: within 30 days from the date of receipt, serious glue breakage, broken sole, heel, cross-section, broken upper caused by improper use or maintenance, as well as new shoes that have not been worn and are not in pairs or of different sizes. We will not be able to accept returns of shoes with quality issues beyond 30 days.

3、 Other situations where returns are not allowed

3.1 If the consumer disassembles or repairs the item themselves, causing damage, or if it is intentionally destroyed by others;

3.2 If there is damage to the product due to improper wearing;

3.3 Without valid sales vouchers or invoices;

3.4 Products not sold on this website;

3.5 Other laws and regulations that exempt warranty liability;

3.6 Other situations where returns are not allowed based on the nature of the product and confirmed by you at the time of purchase, as well as situations where returns are not supported according to legal regulations.

Please note: Please keep your account and order information safe and do not disclose it to others.

4、 How to return, refund, or exchange goods

4.1 Please contact us according to the contact information displayed on this website to confirm the return.

4.2 We will provide you with a shipping address. Please contact the logistics company to return the goods to us according to the shipping address we provided.

4.3 After we receive the product you returned, our quality audit department will conduct quality and other inspections. Once the inspection meets our standards, we will contact you for exchange and refund services.

4.4 We will confirm the delivery address with you again. If you do not reply within 1 working day, we will consider it as your default original order delivery address and will ship new products to you.

4.5 Products that meet the exchange requirements can only be exchanged once. After receiving the exchange, you can still apply for a return according to our website's return policy, but you cannot exchange again

4.6 If you meet our refund criteria, your refund will be refunded through your original payment method.we will process the refund within 3-5 working days.

4.6.1 If you are using a Visa/Mastercard/American Express credit card, we will deposit the refund into your original payment card;

4.6.2 If you use other payment methods, please contact our 24/7 online customer service for refund inquiries.

Attention: Please note that refunds deposited into a Visa card may take up to 30 days to appear on your bill.

5、 Return shipping fee

5.1 If the return is due to a quality issue with our product itself, or if we have sent the wrong product, the shipping cost will be borne by us.

5.2 If the reason for the return is due to customer reasons, the customer shall bear the shipping cost(Please note: Customers will bear the shipping cost for returns without reason).

6、 Cancel the order

6.1 If you cancel the order before we ship it, you can receive a full refund.

6.2 If you cancel your order after we have already shipped it, you will need to wait for us to contact the courier company. There are two situations:

6.2.1 Mid way return: The courier company will intercept the product at the transfer station and return it to us. After receiving the product, we only need to deduct the corresponding shipping fee, and the remaining payment will be refunded to you through the original route.

6.2.2 Return to the destination. Due to the special nature of logistics, the product may not have been intercepted, so it needs to be returned along the original route after arriving at your shipping address. After receiving the product, we will deduct the return shipping fee and refund the remaining amount to you according to the original route.

7、 Refund arrival time

After we agree to the refund, we usually refund you immediately. If you have not received the refund amount, it may be due to the following reasons:

7.1 Reasons for Holidays

Due to holidays, bank transactions, and other reasons, the refund process may take up to 30 days.

7.2 Reasons for Refusing Payment Application

If you choose to submit a credit card chargeback, your payment institution will freeze the funds until the application is confirmed. Please contact your bank or other relevant institution to learn about their refund processing policies.

8、 Changes to this policy

We reserve the right to update our refund policy at any time, and we apologize that we will not provide further notice. Any changes will be reflected on this page, and we recommend that you check regularly.

9、 Final interpretation right

The final interpretation of this policy belongs to Mansboot website.