Shipping Policy
Welcome to Mansboot website (hereinafter referred to as "we"). In order to provide you with better services and comply with the principles of openness and transparency, we have specially formulated the Shipping policy (hereinafter referred to as "this Policy").
1. 1. Delivery scope
Our transportation range is extensive, and we are committed to providing services to customers around the world. Currently, we can transport to many countries/regions. When you place an order, you only need to accurately fill in the shipping address, and the system will automatically determine whether it is within our delivery range. If your delivery address is located in a remote or special area, it may affect delivery time and shipping costs.
2.Shipping and delivery time
Our goal is to ship the products to you according to the delivery location you requested in your order and the shipping date we specified at checkout (updated in the order confirmation). Here are the specific times for us to process orders and ship them:
2.1 Once the order is successfully placed, it will be processed within 2 working days.
2.2 The system will send the logistics tracking number to the email address on the order in the form of an email after the order is completed and stocked.
2.3 After completing the stocking, the order will be shipped within 3 working days. The delivery time is from Monday to Friday (excluding public holidays), and it is expected to arrive within 5 to 15 working days. If the delivery address of the order is in a remote area, the delivery time will be increased by approximately 3 to 5 working days. For specific delivery details, please visit the official website of the corresponding logistics company based on the logistics tracking number for tracking.
2.4 The delivery time is for reference only. If we expect to be unable to deliver on the expected delivery date, we will do our best to notify you. Please be patient or contact the logistics company. However, within the scope permitted by law, we shall not be liable for any losses, liabilities, costs, damages, expenses or costs incurred by you due to delayed delivery.
2.5 The logistics company shall update the logistics status within 48 hours after receiving the package. If you have any questions about the logistics status, please log in to the official website of the corresponding logistics company for inquiry.
If we expect to be unable to deliver on the expected delivery date, we will try to notify you. However, within the scope permitted by law, we shall not be liable for any losses, liabilities, costs, damages, charges or expenses incurred by you due to delayed delivery.
3. Deliver the product and modify the address
3.1 We will arrange shipment based on the delivery address provided by the payer and the recipient. If the goods cannot be delivered to the location you provided or the recipient cannot be contacted, you will use the contact information provided in the order to contact you to change the address, recipient, arrange other ways of pickup, or cancel the order.
3.2 Please note. If the user needs to change the address after placing an order, they should modify the shipping address before we ship. If the address is directly modified without contacting us, we will not be responsible for any damage or loss of the corresponding product caused by this.
3.3 In addition, if the user needs to change the address after we ship, we will help you contact the logistics company. If it is possible to intercept and modify the address midway, we will contact the logistics company for modification. If it cannot be intercepted, the modification can only be made after the product arrives at the shipping address you filled in when placing the order, and the logistics costs incurred by modifying the address will be borne by you.
3.4 When the product arrives, you may be required to sign and receive it. If you have any questions, you can contact us through the contact information displayed on this website. If needed, you can provide proof of delivery of the goods. If you have not received the package yet but the order status shows' signed for ', please contact us. Our customer service department will be happy to assist you.
3.5 Please note that in some cases, we may not be able to deliver to certain locations. In such cases, we will notify you through the contact information provided to us when you placed your order and arrange to cancel the order or have it shipped to another shipping address.
4.Regarding the packaging of the product
We provide standard packaging, including (but not necessarily) shoe boxes, moisture-proof bags, deodorizing bags, paper balls, non-woven bags, etc. The specific packaging varies depending on the product.
5. Shipping and logistics companies
All orders on this website will be delivered by a third-party logistics company after successful ordering. Please note that for most orders, they will be shipped by DHL, FedEx, and other international logistics companies. Therefore, after receiving the waybill number, please log in to the official website of the relevant logistics company to check.
6. Freight calculation
We offer free shipping to make your shopping experience effortless and worry-free. Regardless of the order amount, you can enjoy a hassle-free shopping journey without any additional shipping costs.
7. Limitation of Liability and Disclaimer
7.1 When shipping the product to you, all risks associated with the product shall be borne by you, unless delayed due to a breach of contractual obligations (e.g. see 7.3 below), and the required risks shall be transferred to you on the date of delivery. We will not be held responsible for any loss or damage to any product from the moment the risk is transferred to you. Any breach of contractual obligations by you may affect your ability to shop on this website in the future.
7.2 If you are unable to receive or pick up the goods, we will try to contact you. The logistics company may arrange for redelivery and repatriation on the next working day. You can contact our website customer service or logistics company.
7.3 If you refuse to receive the goods for unreasonable reasons, resulting in a delay in delivery or receipt, or if you (within one week of our initial attempt to deliver to you) do not accept delivery or pick up the goods from the carrier, we may (without prejudice to any other rights or remedies available to us) exercise one or both of the following:
7.3.1 Charge you any fees and other costs that we bear and reasonably incur;
7.3.2 Due to your unreasonable reasons for refusing to receive the goods, the products cannot be shipped or picked up again, and we notify you that we will immediately cancel the applicable contract. In this case, we will refund any payment you have made to us under the contract to you or your credit or debit card company, after deducting reasonable administrative fees (including shipping and return fees, as well as any storage fees specified in section 7.3.1 above).
7.4 Unless otherwise provided by relevant laws, we shall not be liable for any delay or failure to comply with any obligations under this policy, or for any loss or damage (including indirect or consequential profits, data, or damages) claimed by you.
7.5 Except for applicable laws, if this website assumes any liability related to this policy (or the goods provided under this policy) for any reason, our full liability to you is limited to the price of the goods and services we provide in relation to that liability. Under no circumstances shall we be liable for any indirect or special damages, including loss of business profits.
7.6 If we are unable to fulfill our obligations under this policy due to strikes, work stoppages, riots, industrial actions, fires, storms, legal operations, or other reasons beyond our reasonable control, we will be exempt from our obligations under this policy.
8. Other agreements
8.1 This clause applies to all transactions in which we supply goods to you.
8.2 If there is any inconsistency between these terms and any order you submit or any other arrangement with us, unless we have otherwise agreed in writing, these terms shall prevail.
8.3 If any provision of this policy becomes illegal, invalid or unenforceable at any time, the legal validity or enforceability of the remaining provisions shall not be affected or impaired.
9. Common Problems
9.1 Why did I only receive a portion of the items in the order?
9.1.1 If your order contains multiple items, there may be separate shipments. Please be patient and wait.
9.1.2 Usually, after the goods are shipped, you will receive an email or SMS notification (including the shipping tracking number) indicating that they have been shipped. At that time, you can go to the corresponding logistics company's official website to find your order and click on the order details to view the corresponding logistics status.
9.2 Why hasn't the logistics status of my order been updated?
If the logistics status of your order is not updated immediately, please do not worry. Carriers may sometimes need up to 48 hours to update logistics status, and you can check again after that.
10. Changes to this policy
We reserve the right to update transportation policies at any time. Any changes will be reflected on this page, and we recommend that you check regularly.
11. Final interpretation right
The final interpretation of this shipping policy belongs to Mansboot website.